How To Change My Wifi From 5ghz To 2.4ghz

If you are connecting an Arlo camera directly to a Wi-Fi router—without an Arlo SmartHub or Base Station—you must connect your mobile device to your router'due south 2.iv GHz band during the setup process. Many routers broadcast Wi-Fi networks in both ii.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your Arlo device to that same 2.4 GHz Wi-Fi network during the setup process in the Arlo Secure app.

Note: The Arlo Video Doorbell, Pro iii Floodlight Photographic camera, Q, Q Plus, and Baby can connect straight to a two.4 GHz Wi-Fi network.

Notice your two.4 GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that y'all select the SSID that indicates it is a two.4 GHz network. This is typically indicated past a 2, 2.4, or 2G at the end of the SSID.

If you take both ii.4 GHz and 5 GHz Wi-Fi networks:

Your two.4 GHz network proper noun or SSID might have a 2, ii.iv, or 2G at the end.
Your 5 GHz network name or SSID might have a 5 or 5G at the stop.

Some Wi-Fi routers have only one Wi-Fi network name that is used for both ii.4 GHz and five GHz Wi-Fi bands. If yous're having problem connecting and your Wi-Fi network proper noun doesn't indicate whether it'south two.iv GHz or 5 GHz, read the Troubleshooting section in this article.

Connect to your 2.4 GHz network

To connect your iOS (Apple tree) device to a 2.4 GHz network:

Unlock your device and open Settings.
Tap Wi-Fi, near the peak of the list of settings options.
Turn on Wi-Fi by tapping the switch side by side to Wi-Fi at the top.
Note: Wi-Fi is enabled when the Wi-Fi button is green.
Select a 2.4 GHz Wi-Fi network.
This is ordinarily indicated by a 2, ii.4, or 2G at the finish of the network name or SSID.
If prompted, enter the password for the network.
When you are connected to the Wi-Fi network, a bluish checkmark appears to the left of the network name.

To connect your Android device to a 2.4 GHz network:

Unlock your device and tap the Settings app.
Tap Network & Net > Wi-Fi.
Enable Wi-Fi by tapping Apply Wi-Fi at the top.
Select a two.4 GHz Wi-Fi network.
This is commonly indicated past a 2, 2.4, or 2G at the terminate of the network name or SSID.
If prompted, enter the password for the network.
When your device is connected to the Wi-Fi network, the word Connected appears under the network name.

Troubleshooting

If your Wi-Fi network name or SSID doesn't indicate whether it'due south two.4 GHz or v GHz:

Endeavour opening your router settings, and look for a ii.4 GHz Wi-Fi network that your mobile device tin connect to. If you need help with this, contact your router manufacturer.
Contact your Isp (ISP), and ask for assistance connecting your mobile device to a 2.four GHz Wi-Fi network.

If your router uses the same Wi-Fi network name or SSID for both 2.four GHz and 5 GHz Wi-Fi bands:

Routers tin can use the same network name or SSID to broadcast both ii.4 GHz and five GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your Arlo device will non exist able to connect to the 5 GHz band, and so it volition automatically connect to the 2.4 GHz ring.
- For networks that have the aforementioned SSID for 2.4/5 GHz: Endeavor temporarily disabling 5 GHz in the router settings.
- For Mesh systems: If you are having difficulty connecting, endeavour temporarily turning off the access points, and connect the photographic camera to the principal router first. Once installation is consummate, ability on the admission points again.

If your Arlo device even so isn't found during setup:

Ensure that you entered the correct SSID and password in the Arlo Secure app during the setup process.
Notation: The SSID is case sensitive. Ensure that it is EXACTLY correct when yous enter information technology in the Arlo Secure app.
Ensure that your mobile device is Non connected to a VPN.
Ensure that "auto join" settings are turned off on your mobile device.
Ensure that Wi-Fi Assist and Adaptive Wi-Fi features are off on your mobile device.
Wi-Fi Assist and Adaptive Wi-Fi features apply cellular data when your Wi-Fi connection is poor. This can interfere with the Arlo device setup process.
- To turn off Wi-Fi Assist on iOS, visit https://support.apple.com/en-ca/HT205296
- To turn off Adaptive Wi-Fi on Android, visit https://www.samsung.com/au/back up/mobile-devices/galaxy-note-8-what-is-adaptive-wifi/
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